A new standard
of care.

We collect all co-pays, co-insurance, deductibles, and fee-for-service charges (self-pay) at the time of service. We are a small practice committed to providing high-quality care, and this financial policy allows us to keep our focus on your health rather than billing follow-up.

A credit card on file is only required if you are unable to pay your balance at the time of service. If we need to charge your card for any unpaid balance, we will notify you first before submitting the charge.

Insurance verification is complex, and it is not uncommon to identify adjustments during our review period. Having a card on file allows us to quickly balance your statement — your card will not be charged or credited without your permission.

When you miss an appointment it limits our accessibility to other patients. We charge $95 for each missed medical appointment. The best way to avoid this is to call or email us at least 24 business hours in advance to reschedule or cancel.

We understand that Vancouver traffic can sometimes be unpredictable. Our policy is to do our utmost to work late patients back into the schedule. It is much easier on some days than others. If you are late for a procedure or if we have a full schedule, we reserve the right to ask you to reschedule.

We require the presence of a guardian for all new patient visits and procedural visits. Follow-up visits do not require the presence of a guardian if we have your permission documented in your child's chart.